Frequently Asked Questions

Linenforce return policy

We hope that all our clients are satisfied with their linen goods from Linenforce.

If you've purchased the wrong product, if it doesn't fit, or if you no longer want the item, you're welcome to initiate the return process by submitting a return request via our Return request form.
Upon submitting the return form, you'll receive return instructions via email within 48 hours.

1. The client must return the products within 7 days after receiving the parcel from us.
2. Clients are responsible for the return shipping charge unless the fault lies with us.
3. We will issue a refund within 10 days after receiving the returned parcel.
4. We will refund the value of the products only; no refund will be provided for the original shipping cost.
5. Refunds will be processed using the same payment method used for the original purchase.
6. No restocking fee will be charged.
7. We do not accept returns for used, washed, or damaged products.
8. Returns are accepted only via mail.
9. We do not provide pre-printed return labels within the initial shipment.
10. The client will be given two days, as mentioned in the return instructions, to return the products, excluding non-returnable items.

A. Purchase a pre-paid shipping label at a flat rate of $20 using the payment link provided below.
We will email you a printable label within 48 hours after receiving the payment: [Pre-paid shipping label Payment Link]

B. Mail the products at your own expense to the following return address:
Give Back Box, 1169 County Road 868, Waldley, AL 36276, USA.

The client must email the shipping receipt to us after sending the products.

Some items are ineligible for return, including:

• Made-to-measure linen curtains
• Made-to-measure linen tablecloths
• Washed linen fabric
• Quilted linen bedspreads & coverlets
• Custom linen goods

Refund Value & Exchanges:
We only refund the price of the item, deducting the shipping charges paid by the customer during the purchase, excluding free shipping. Linenforce does not facilitate exchanges for returned items. You cannot exchange linen goods after receiving the order. If the item doesn't meet your expectations, you can return it for a refund or store credit.

Cancellation & Defective Items:
After 24 hours, orders cannot be changed or canceled for any reason, even if the order hasn't been shipped yet. For defects, customers must verify the packaging's good condition and the item's conformity upon receiving it and report any defect within 24 hours from the time of delivery. Due to natural variations in linen fabric, slight color differences are not considered defects, and returns won't be accepted for such reasons. Linenforce offers a replacement for cases of defects, provided that the customer provides proof of said defect.

Customer Tolerance of Natural Fabric Variations:
As all our collections are made from natural materials, our linen fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations. Please accept a size discrepancy of up to 1" (2.5 cm) for all finished items, as all our pure linen products are handmade.

Thank you for choosing Linenforce!

If your packaging is damaged upon delivery, please don’t accept the delivery, as Linenforce won’t take any liability for any damage caused to the products. Please claim immediately in the presence of the postal worker, take pictures, and send us an email to report it. Accepting a package and signing for it means you verify the package is received in good condition – do not sign for a damaged package.

The Linenforce team is fully committed to providing the highest quality linen bedding and clothing ever. However, if you find a fault in our product or the product is not what you ordered, the product will be refunded or exchanged. Any claim, supported by photos, should be submitted within 24 hours of delivery.

Please don’t open a dispute by PayPal or give negative feedback prior to our customer service finding an amicable solution with you. Linenforce will decide whether you need to return the product to evaluate the defect, and a replacement will be arranged upon your approval.

A slight difference in color is not considered a defect; returns won’t be accepted for such reasons.